Please click HERE to access your order. After login, check proper order number and click Order Status. Then, find Create return request at order details page and press Create button after filling up.
	Your return authorization number will be processed within 48 hours. You should receive an email telling you that we have mail out a Return Authorization Memo to you within the next 3-7 business days. Once you receive the form or return label, all you do is properly packaged all products and ship promptly. Enclose a copy of the Return Authorization Form and ship to: GenuineToner.com RMA Number: ____________ 20651 Golden Springs Dr. #141 Walnut, CA 91789 If we do not receive your return merchandise over 20 days from RMA number issued date, your RMA request will be closed and we will not be able to issue a refund.
	If the order was placed incorrectly and the cartridges have been opened, we will not accept them back as they are no longer in sellable condition. Please keep in mind that shipping charges are not refundable. All non-defective products must be returned in the packaging in an as-new condition and 20% restocking will be applied. Do not write anything directly on the manufacturer's box when making a non-defective return as the product must be in good, unmarked, resalable condition in order to receive credit. We will accept supply products for exchange within 90 days of products removal for trade to other products. The customer is responsible for non-defective return arrangements and freight charges.
	Please provide us test page when product is defective. It will speed up to receive the proper amount of credit. Otherwise it may takes up to 60 days from the date we received your return. We will accept for the return of products purchased from us which have been in the customer's possession for less than 90 days (from the date of invoice) except for: * Supplies that were damaged in the customers' possession. * Supplies made for special order for the customer unless damaged in shipment * Specific product warranties precedence over this general return policy. Defective products should be enclosed in their original boxes and all original manuals and accessories should be included. Incomplete packages are subject to a 20% restocking fee.
	Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applies to orders where customers received free shipping. Customers receiving free shipping will be credited the full purchase price of all products returned less $7.95 for shipping if their entire order is returned for a refund.
	Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return. Please note that it may take your credit card bank up to 30 days to apply your credit. For additional information, please refer and read Returns & Credit Policy