Profit motives! If the very sincere, very helpful salesperson tells you in all
sincerity that using a remanufactured cartridge will void your warranty, you
would probably believe them, right? Most people do. Then, based on that
salesperson's warnings, they buy an over-priced, brand-name, brand-new
cartridge.
Why would they tell you the use of a remanufactured cartridge would void your
warranty if it isn't true? The choice is yours - You can give them the benefit
of the doubt and believe they are just misinformed or you can believe that they
are saying the words they know will convince you to spend 2 - 4 times more
money than you have to on a brand-new, name-brand toner cartridge on which they
make considerably more commission or profit!
If anybody tells you that using a remanufactured toner cartridge will void your
warranty, inform them that your rights as a consumer are protected under the
Magnus son-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph
C, Section 101.
Here is what the industry says:
HP's warranty: For HP printer products, the use of a non-HP toner cartridge or
a refilled toner cartridge does not affect either the warranty to the customer
or any HP support contract with the customer. However, if printer failure or
damage is attributable to the use of a non-HP or refilled toner cartridge, HP
will charge its standard time and materials charges to service the printer for
particular failure or damage
As regards your printer warranty, please read the Magnuson-Moss Warranty
Improvement Act
United States Code Annotated Title 15 Commerce and Trade Chapter 50 United
States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product
Warranties 15 Section 2302
(c) No
warrantor of a consumer product may condition his written or implied warranty
of such product on the consumer's using, in connection with such product, any
article or service (other than article or service provided without charge under
the terms of the warranty) which is identified by brand, trade or corporate
name; except that the prohibition of this subsection may be waived by the
commission if: 1. The warrantor satisfies the Commission that the warranted
product will function properly only if the article or service
Orders received M - F before 3:30 PM PST are shipped at the same day.
However, your order can be delayed in case we do not have the item you ordered
in stock. We will notify you right away how long it will take. On an average over
95% orders ship at the same day.
We ship orders less than 2 LBS by USPS Priority or Media Mail which averages 2-3 day service throughout the United States, and packages over 3
LBS by UPS Ground.
We do not ship international orders except
for Canada.
All orders toward AE, APO,
AP or FPO addresses are sent by USPS mail and the delivery time
is subject local postal conditions and delivery times can take 4 days - several
months depending on customs and local delivery conditions. Shipments are
guaranteed to be shipped, but delivery can't be guaranteed due to varying
international conditions.
Tel: 909-237-0306 Fax: 909-237-0307 E-mail: info@genuinetoner.com E-mail is the most reliable method of contact.
Mon-Fri 9:00am-5:00pm PST
No (as long as you use your head!). Here is how
HP describes toner. "Toner is a nontoxic substance composed of plastic,
iron, and a small amount of pigment."
Profit, once again. And, the toner industry is a
huge source of profit for companies like Canon, IBM/LEXMARK and HP (estimated
laser printer toner sales are in the billions of dollars annually!).
The best way is to follow our RMA procedure to get a replacement or refund. Let us know the order
number and the problem you are experiencing.
Compatible cartridges are new cartridges
manufactured to match the cartridge which came in your printer.
Remanufactured cartridges are cartridges which have been used once (we only
remanufacture virgin cartridges), rebuilt and refilled. Generally speaking cartridges which have a printer
head on the cartridge (generally HP and Lexmark) are remanufactured because the
printer head has circuitry on it which is patent protected and can't be
duplicated.
Absolutely. In fact you are safer ordering from
our site than a lot of the big name companies. When you place your order it is
transmitted via Secure Socket Layer (SSL) encryption to our secure
server. Our Secure Sockets Layer 128-bit software is the industry
standard and among the best software available today for secure online commerce
transactions. It encrypts all of your personal information, including credit
card number, name, and address, so that it cannot be read as the information is
passed on to our server.
Getting The Most Out Of Your Toner cartridge Toner cartridge are
designed to ensure you get high quality copies/prints,whether they're the first
from the cartridge or last. The number of copies/prints you get from any brand
of toner cartridge depends on how the machine is operated and the type of
copies/prints you make.
The main factor affecting the number of
copies/prints is the amount of printed area on the document. Ths graph and
sample documents show how the number of copies/prints from a Toner Cartridge
decreases as the amount of printed area on the document increases.
GenuineToner.com is not responsible for typographical or photographical error. Prices and specifications are subject to chang without notice. All brand names and trademarks are the of their respective holders and while we make reference to brand name merchandise we are in no way endorsed or associated by these companies.
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